Returns & Exchanges
At Dog is Human, we want you and your pup to be completely satisfied with your purchase. If your gear doesn't fit or meet your expectations, we offer a 30-day window for returns and exchanges on all unworn items.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email; simply print it out and securely package your items in their original condition.
Drop Off Package
Hand off your package at any authorized carrier location, ensuring the tracking information is scanned to begin the transit process.
Receive Refund or Exchange
After our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing