Frequently Asked Questions
Everything you need to know about our human-grade essentials for you and your dog.
What does 'Human-Grade' mean for your apparel and accessories?
It means we apply the same rigorous quality standards, premium fabrics, and ethical manufacturing processes used in high-end human fashion to every product we create for pets and their owners.
How do I ensure the right fit for my dog?
We provide a detailed size guide on every product page. We recommend measuring your dog's neck, chest girth, and back length to compare against our dimensions for the perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items in their original packaging. If the fit isn't right for your pup, we provide free domestic exchanges to ensure they stay stylish.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Standard shipping within the US usually takes 3-5 business days, while international shipping times vary by destination.
Are your products machine washable?
Most of our textile products are machine washable on a gentle cycle with cold water. We recommend air drying to maintain the integrity of the premium fibers and custom hardware.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.